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Ticket subscription

How can I change my subscription data?

You can change your bank details, address, e-mail or phone number quickly and easily using our subscription portal (only german).

If you make any changes to your name, please send our subscription processing centre a copy of your new government-issued ID to the following address:

  • S-Bahn Berlin GmbH
    Abo-Center
    Postfach 90 01 13
    12401 Berlin
    Germany
  • contact form
  • Fax: 030 297-43344

Processing the changes will take require some time, so we would ask you to forward the information about your new personal details by the 10th day of a given month if you want the changes to come into effect in the following month.

If you have any additional questions, simply contact us via our subscription information hotline at +49 (0) 30 297-43555. This service line is open from 6 a.m.-10 p.m. on Monday-Friday, and from 7 a.m.-9 p.m. on Saturday, Sunday and public holidays.

Changes to your subscription's travel zones

If you want to change your subscription type while it is currently valid, please fill in a new subscription contract and select the box "Änderung des bestehenden Abonnements" in the upper section of the page. Please submit this to a S-Bahn Berlin sales point  by the 10th day of a given month if you want the changes to come into effect in the following month. If possible, include the remaining coupons from your current subscription. Please note: If you switch to a new contract, your new subscription is valid for full year.

If you have any additional questions, simply contact us via the subscription information hotline at +49 (0) 30 297-43555. This service line is open from 6 a.m.-10 p.m. on Monday-Friday, and from 7 a.m.-9 p.m. on Saturday, Sunday and public holidays.

Checking the validity of a VBB-fahrCard

It is possible to check the validity of a VBB-fahrCard (electronic ticket). Using the customer terminals installed at any S-Bahn Berlin or BVG customer service centre.

Loss or theft of a VBB-fahrCard

If you have a subscription contract with S-Bahn Berlin, our customer service centre will issue you with a new VBB-fahrCard (electronic ticket) in the event of theft or loss. The service centre also cancels the lost/stolen pass. A fee of EUR 10 is charged for the replacement pass. A fee of EUR 20 is charged if a second replacement pass is necessary within 24 months of the first replacement pass being issued.

If you have any additional questions, simply contact us via the subscription information hotline at +49 (0) 30 297-43555. This service line is open from 6 a.m. - 10 p.m. on Monday-Friday, and from 7 a.m. - 9 p.m. on Saturday, Sunday and public holidays.

Cancelling your subscription

You can cancel your subscription contract via our subscription portal up to 6 weeks before its 12-month validity period is due to end.

Alternatively, you can cancel it in writing using the contact details provided below. Please note: If you have a VBB-fahrCard (electronic ticket), you must return it to a S-Bahn Berlin customer service centre by the 10th day after the cancellation comes into effect.

  • S-Bahn Berlin GmbH
    Abo-Center
    Postfach 90 01 13
    12401 Berlin
    Germany
  • contact form
  • Fax: 030 297-43344

You can cancel your subscription contact in writing before its 12-month validity period is due to expire. Please include the remaining coupons from your current subscription or your VBB-fahrCard. The following applies if you want to cancel your subscription as part of an extraordinary termination of your contract: we look at VBB's fare system, take the price of the corresponding monthly pass without a subscription and multiply this by 12, charge 1/365th of this figure for every day that you have used the ticket, and charge the difference to the costs you have already paid. Put another way, the price benefits of a subscription relative to buying individual tickets fall away, and the difference to the subscription price is charged for every month of usage. A fee of EUR 2.50 is charged for processing an extraordinary termination of a subscription contract.

If you have any additional questions, simply contact us via the subscription information hotline at +49 (0) 30 297-43555. This service line is open from 6 a.m.-10 p.m. on Monday - Friday, and from 7 a.m. - 9 p.m. on Saturday, Sunday and public holidays.

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