Ticket Control

Everything passengers need to know about ticket control, including fines, passenger rights, contact information, and much more.

Ticket Inspection

Device for controlling tickets

To ride the public transportation, you need a valid ticket, which must always be shown during a ticket inspection. Please make sure that your ticket is validated before entering the trains. Information on ticket validation.

If you are caught riding without a valid ticket, you must pay a minimum increased fare charge of 60 euros within 14 days.

Please be aware of fake ticket inspectors!

Sometimes criminals try to pass themselves off as ticket inspectors. If you are not sure, ask for proof. Every ticket inspector must also be able to identify himself as such. In most cases, the false ticket inspectors demand that passengers without a valid ticket pay the increased fare in cash. Do not do this!

Inspectors working on behalf of the S-Bahn Berlin never demand cash. They can only pay the increased fare of 60 euros by Girocard (formerly known as EC card) or credit card.

Paying a fine

If you are caught without a valid ticket at the time of the ticket control, the inspectors will provide you with a confirmation receipt containing all the essential information, including a transaction number to pay the increased fare charge.

Once you’ve paid the increased fare charge of 60 euros, you will receive a receipt that will allow you to continue your journey within the selected fare zone. If you are not able to pay the ticket onsite, you will need to purchase a new ticket to continue your journey.

The receipt that you receive from the ticket inspectors is an increased fare charge, which must be paid within 14 days. The amount stated on the ticket is to be paid to the collection company that is responsible for the S-Bahn account.

On-train fine only payable by card

Customers who are unable to present a valid ticket or none at all during checks can only pay the increased transport charge of 60 euros on the train or platform by Girocard (formally known as EC card) or credit card.

Payment Possibilities

Bank Transfer

Cash

Delayed Payment

Involuntary fare evasion?

Lost or forgotten fare ticket

Ticket machine failures

Use of old tickets after a VBB fare amendment

Chip could not be read

Legal:

The increased fare charge without a valid ticket is not a penalty or a fine, but a civil claim. Claims of whether someone used the public transportation without a valid ticket, deliberately or by mistake, will not be determined when issued.

You are, therefore under the conditions of transportation (common fare of the VBB Berlin-Brandenburg transportation companies, VBB tariff, Part A, §9) obliged to pay an increased fare according to the conditions.

Please understand that the control staff may and cannot differentiate whether a passenger has intentionally or erroneously traveled without a validated ticket.

For further questions, please contact us:

Ansprechpartner

Customer Relations Office at Ostbahnhof train station

Kantakt and opening hours

S-Bahn Berlin GmbH EBE

  • 030 297 37155
Ansprechpartner

BVG Increased Fare Charge