Privacy Policy

Information and notices on data processing and data protection at S-Bahn Berlin GmbH

S-Bahn Berlin GmbH processes your personal data with regard to various services, e.g. as part of the season ticket contract, to send newsletters or in the personal customer area on the website.

The following provides you with information and notices on data processing and data protection as well as the protection of your rights.

Who is responsible for collecting and processing data?

S-Bahn Berlin GmbH is the controller for data collection and processing. Where this no longer applies in certain instances, this will be pointed out to you at the relevant place further on in this data protection information.

If you have any queries or suggestions on data processing at S-Bahn Berlin GmbH, please contact:

  • S-Bahn Berlin GmbH
    Elisabeth-Schwarzhaupt-Platz 1
    10115 Berlin, Germany
    Telephone: +49 (0)30 297 43333
    E-mail: kontakt(at) 

Ms Dr. Marein Elena Müller acts as the appointed privacy officer of S-Bahn Berlin GmbH.

If you have any questions, suggestions and/or criticism in relation to data protection, please contact:

The aforementioned contact options will not apply in certain cases when processing your data. You will find the relevant contact details in the information and notices shown below for each particular data processing option.


Use of our websites

Season Ticket Contracts, "Abo Online" Service

Data protection information relating to the season ticket contract and to the "Abo Online" service inclusive "Chipcard" and "Subscription on the cell phone" (service only available in German)

Penalty Fares

Penalty fares and breach of the conditions of carriage


Get in touch with us (e-mail, telephone)

Video Technologies

When using video technologies at the S-Bahn Berlin

Social Media

Data collection and use in our social media channels


You can find everything about data protection of the app here