Lost & Found

Have you lost or found something on the train or at the train station? Our Lost & Found service will help you.

Found items in the S-Bahns
Around 600 per month
Storage period
10 weeks from date of discovery
Strangest items found
Prize wheel, refrigerator

How can I report my loss?

Search online now

*the online search is operated by an external service provider. Your data is treated with strict confidentiality. Further information on privacy and data protection

  • You can also call our hotline on +49 30 297 43 333 to contact our customer service staff.
    (Mondays to Fridays from 6am to 10pm and Saturdays, Sundays and public holidays from 7am to 9pm)
The building with the lost and found office from the front
The building with the lost and found office from the front

The S-Bahn lost property office is near the Warschauer Straße station, at Rudolfstraße 1-8, 10245 Berlin. This is where you go to drop off, find or pick up lost items.

S-Bahn and BVG under one roof

With 400 square metres of warehouse space, the location has plenty of room to give lost property a new, temporary home – and now, it’s your single point of call for both S-Bahn and BVG enquiries. So, if you’re not sure which public transport authority might be responsible for your missing item, you can start at the S-Bahn desk … and then continue your search at the nearby BVG counter if your first query wasn’t successful.

Mon/Thurs: from 9 am to 5 pm
Wed: closed
Thu/Fri: from 9 am to 5 pm
Sat/Sun/holidays: closed

Which lost property does the S-Bahn lost & found handle?

  • All items lost on S-Bahn trains or S-Bahn platforms are taken to the Berlin S-Bahn lost property office.
  • Items found at stations with national, regional and S-Bahn service continue to be processed by DB Station and Service at lost & found.


How do I get my property back? What do I need to bring or be aware of to collect my item?

  • If you’ve spotted your lost item in our online lost property search, you can pick it up in person from the S-Bahn lost property office, referencing the respective lost property number.
  • You will also need to bring a valid ID card or passport.


What kind of fees should I expect?

  • We don’t charge any fees for sorting and storage, so picking up your item from our lost & found is free of charge.
  • In rare cases, when the lost property office ships lost items (e. g. abroad), you will need to reimburse the shipping costs. 
  • A lost item can also be picked up by another person. This person have to show a completed Letter of authorisation.

What happens to an item after it has been handed in?

What happens to ID cards or other personal documents?

What about found debit, credit, discount or membership cards?

What happens to lost keys? How do I prove that they are my own?

If you can’t find your missing item at our lost and found ...

What happens if an item goes unclaimed?

Where can I hand in found items?

Do I get a finder’s fee?

Here are some prevention tips:

  • Label relevant items (such as suitcases, bags, laptops) with a contact number.
  • Control check to see if you’ve left anything behind before departing.
  • Report a lost item even if you have doubts that it will not be recovered. You never know!