Passenger Rights and the Arbitration Board

In Germany, we have standardized passenger rights which regulate your claims in the event of delays or cancellations. If you find yourself in a dispute, you can receive support through the arbitration board.

Passenger rights also apply to the S-Bahn Berlin.
Passenger rights also apply to the S-Bahn Berlin.

In Germany, we have standardized passenger rights in the railway industry. These rights are universally valid, regardless of whether you are traveling on the ICE or the S-Bahn. They are also used in "travel chains", for example when trains of different railway companies are used with one ticket.

Each ticket acts as an independent transportation contract, which is why compensation for delays is determined for each individual ticket. The same applies to return trips, even if they are shown on one ticket.

The most important rules:

Delays at the destination

Cancellation of the last scheduled connection of the day

Refund

Deadlines

Processing time

Service Hotline

Arbitration Board

Ein Ansprechpartner für Fahrgäste: die Schlichtungsstelle

söp Schlichtungsstelle für den öffentlichen Personenverkehr e. V.