S-Bahn Berlin GmbH
Elisabeth-Schwarzhaupt-Platz 1
10115 Berlin

General Contact
Customer service: +49 (0)30 297 - 43333
The FAQs

Editor & Technical Director
Tom Hartung
Contact Forms

Peter Buchner - Marketing Manager, Chairman of Management
Karsten Preißel - Production Manager
Bastian Knabe - Finance Manager
Dr. Mélanie Schäffner - Managing Director Human Resources

Chairman of the Board of Directors:
Evelyn Palla

Commercial Register:
Amtsgericht Charlottenburg HRB 51257

Tax Identification Number:
DE 163227325

For the settlement of disputes arising from the transportation of passengers by S-Bahn Berlin GmbH in connection with passenger rights, the commuter may contact the following arbitration board:

Schlichtungsstelle Reise & Verkehr e.V.
Fasanenstr. 81
10623 Berlin
Phone: +49 (0)30 6449933 0
Fax: +49 30 6449933 31

Contact: Complaint form

In all other cases, S-Bahn Berlin GmbH will not voluntarily dispute settlement proceedings before a consumer arbitration board.

Incidentally, S-Bahn Berlin GmbH resolves all online disputes according to the EU platform at

We at S-Bahn Berlin take responsibility for our actions in Germany – but also in every other country where we do business. Therefore, as the foundation for a reliable partnership, we also expect our suppliers to treat people and the environment with respect.

The German Act on Corporate Due Diligence Obligations in Supply Chains

With the introduction of the German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG), the legislator has created the framework for responsible and sustainable value creation along the entire supply chain. As Deutsche Bahn, we comply with the requirements of the LkSG.

To ensure compliance with the LkSG in our own business operations and in the supply chain, we have established a complaint procedure. Complaints and information about human rights and environmental risks as well as violations of human rights-related or environment-related obligations can be reported there.

The complaints procedure can be accessed via Further information can also be found in our rules of procedure.

PDF Documents
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The products mentioned are registered trademarks of their respective owners. Subject to changes and errors.

External Links
Many links on our site connect to content that is not stored on our own servers or not offered by S-Bahn Berlin GmbH. Therefore, no liability or responsibility will be assumed by the S-Bahn Berlin GmbH.

User Restrictions
The use of contact information published by third parties on all S-Bahn Berlin websites, as part of the imprint agreement, for the purpose of sending unsolicited advertising and information materials is strictly prohibited. The operators of these pages reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam emails.

The copying and further use of all elements on this website (pictures, texts and other files) is prohibited without prior written permission of the respective publishers. This applies in particular to self-made changes to the corresponding original files.

Photo Copyrights (extract)

  • Joachim Donath
  • David Ullrich
  • Oliver Lang

If no special copyright is indicated, e.g. for graphics, it always reads: S-Bahn Berlin GmbH.