S-Bahn Berlin GmbH
Customer service: +49 (0)30 297 - 43333
Editor & Technical Director
Management / Commercial Register
Peter Buchner - Marketing Manager, Chairman of Management
Karsten Preißel - Production Manager
Bastian Knabe - Finance Manager
Dr. Mélanie Schäffner - Managing Director Human Resources
Chairman of the Board of Directors:
Amtsgericht Charlottenburg HRB 51257
Tax Identification Number:
Consumer Arbitration Board
For the settlement of disputes arising from the transportation of passengers by S-Bahn Berlin GmbH in connection with passenger rights, the commuter may contact the following arbitration board:
söp_Schlichtungsstelle für den öffentlichen Personenverkehr e. V.
Phone: +49 (0)30 6449933 0
Fax: +49 30 6449933 31
Contact: Complaint form
In all other cases, S-Bahn Berlin GmbH will not voluntarily dispute settlement proceedings before a consumer arbitration board.
Incidentally, S-Bahn Berlin GmbH resolves all online disputes according to the EU platform at http://ec.europa.eu/consumers/odr/.
Sustainable Supply Chain
We at S-Bahn Berlin take responsibility for our actions in Germany – but also in every other country where we do business. Therefore, as the foundation for a reliable partnership, we also expect our suppliers to treat people and the environment with respect.
The German Act on Corporate Due Diligence Obligations in Supply Chains
With the introduction of the German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG), the legislator has created the framework for responsible and sustainable value creation along the entire supply chain. As Deutsche Bahn, we comply with the requirements of the LkSG.
To ensure compliance with the LkSG in our own business operations and in the supply chain, we have established a complaint procedure. Complaints and information about human rights and environmental risks as well as violations of human rights-related or environment-related obligations can be reported there.
The complaints procedure can be accessed via deutschebahn.com/lksg. Further information can also be found in our rules of procedure.
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Photo Copyrights (extract)
- Joachim Donath
- David Ullrich
- Oliver Lang