Published by:

S-Bahn Berlin GmbH
Elisabeth-Schwarzhaupt-Platz 1
10115 Berlin

General Contact
Customer service: +49 (0)30 297 - 43333
The FAQs

Editor & Technical Director
Tom Hartung
Contact Forms

Management / Commercial Register

Peter Buchner - Marketing Manager, Chairman of Management
Karsten Preißel - Production Manager
Bastian Knabe - Finance Manager
Jenny Zeller - Managing Director Human Resources

Chairman of the Board of Directors:

Commercial Register:
Amtsgericht Charlottenburg HRB 51257

Tax Identification Number:
DE 163227325

Consumer Arbitration Board

For the settlement of disputes arising from the transportation of passengers by S-Bahn Berlin GmbH in connection with passenger rights, the commuter may contact the following arbitration board:

söp_Schlichtungsstelle für den öffentlichen Personenverkehr e. V.
Fasanenstr. 81
10623 Berlin
Phone: +49 (0)30 6449933 0
Fax: +49 30 6449933 31

Contact: Complaint form

In all other cases, S-Bahn Berlin GmbH will not voluntarily dispute settlement proceedings before a consumer arbitration board.

Incidentally, S-Bahn Berlin GmbH resolves all online disputes according to the EU platform at

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The copying and further use of all elements on this website (pictures, texts and other files) is prohibited without prior written permission of the respective publishers. This applies in particular to self-made changes to the corresponding original files.

Photo Copyrights (extract)

  • Joachim Donath
  • David Ullrich
  • Oliver Lang