All Points of Sale

Overwiev of the S-Bahn Customer Centres

In our S-Bahn customer centers, we are personally there for you and offer you comprehensive service:

  • Advice on the tariff offer and sale of VBB tickets
  • Sales of souvenirs
  • Individual timetable information (even in case of disruptions)
  • Consultation and processing of the S-Bahn subscription
  • Exchange and refund of tickets

Alexanderplatz

Customer Centre at the DB Reisezentrum
Monday - Friday:
08:00 - 20:00

Saturday/ Sunday/ Holiday:
09:00 - 18:30

Friedrichstraße

Customer Centre at the DB Reisezentrum
Inside the station building, entrance Friedrichstr. (Georgenstr. 14, 10117 Berlin)

Monday - Friday
08:00 - 20:00

Saturday/ Sunday/ Holiday:
09:00 - 18:30

Gesundbrunnen

Customer Centre at the DB Reisezentrum
in the DB Reisezentrum at the reception building
Monday - Friday:
08:00 - 20:00

Saturday/ Sunday/ Holiday:
09:00 - 18:30

DB Reisezentrum
Monday - Friday
08:00 - 20:00

Saturday/ Sunday
09:00 - 13:00; 14:00 - 18:30


Hauptbahnhof

Customer Centre at the DB Reisezentrum (1st floor)
Berlin Hauptbahnhof
Europaplatz 1
10557 Berlin

Monday - Saturday:
07:00 - 22:00

Sunday:
08:00 - 22:00

Lichtenberg

Customer Centre
At the basement of the lobby
Monday - Friday:
08:00 - 20:00

Saturday/ Sunday/ Holiday:
08:30 - 17:00

Ostbahnhof

Customer Centre at the DB Reisezentrum
Am Ostbahnhof 9
10243 Berlin

Monday - Friday:
08:00 - 20:00

Saturday/ Sunday/ Holiday:
09:00 - 18:30


Potsdam Hauptbahnhof

Customer Centre
inside the Bahnhofspassagen
Potsdam
Babelsberger Straße 1
14473 Potsdam

Monday - Friday:
07:00 - 20:30

Saturday
08:00 - 18:30

Sunday/ Holiday
08:00 - 17:00

DB Reisezentrum
Friedrich-Engels-Str. 101
14473 Potsdam

Monday - Friday:
08:00 - 19:00

Saturday:
09:00 - 16:30

Sunday:
09:00 - 16:30 Uhr

Spandau

Customer Centre at the DB Reisezentrum
Seegefelder Straße 1
13597 Berlin

Monday - Friday:
08:00 - 20:00

Saturday/ Sunday/ Holiday
08:30 - 18:00

DB Reisezentrum
Seegefelder Straße 1
13597 Berlin

Monday - Friday:
08:00 - 20:00


Saturday/ Sunday/ Holiday
10:00 - 18:00

Address of the department for Increased Transport Charges

All questions about the increased transport charge can be clarified in our Customer Centre in Ostbahnhof.

Location

Station Ostbahnhof
Gallery (1st. floor) - above the DB Reisezentrum

Opening hours

Monday - Thursday:
08:00 - 20:00

Friday:
08:00 - 18:00

Saturday/ Sunday/ Holiday:
closed

Postal Address

S-Bahn Berlin GmbH EBE
Postfach 17 01 30
10203 Berlin

Fax

(030) 297-37 155 (EBE)


Overview of points of sale

Throughout the S-Bahn network you will find outlets that at least offer the following services:

  • Advice on the tariff offer and sale of VBB tickets
  • Reception of completed subscriptions applications (only in S-Bahn ticket offices and ServiceStore DB agencies)