All Points of Sale

Overwiev of the S-Bahn Customer Centres

In our S-Bahn customer centers, we are personally there for you and offer you comprehensive service:

  • Advice on the tariff offer and sale of VBB tickets
  • Sales of souvenirs
  • Individual timetable information (even in case of disruptions)
  • Consultation and processing of the S-Bahn subscription
  • Exchange and refund of tickets

Alexanderplatz

Kundenzentrum

S-Bahnhof Alexanderplatz
Dircksenstr. 2
10179 Berlin

In the DB Travel Center.

Monday – Friday
08:00 - 20:00

Saturday
09:00 - 18:30

Sunday / Holiday
09:00 - 18:30

Friedrichstraße

Kundenzentrum

S-Bahnhof Friedrichstraße
Georgenstraße 14/17
10117 Berlin


In the station building, Entrance Friedrichstr.

Monday – Friday
08:00 - 20:00

Saturday
09:00 - 18:30

Sunday / Holiday
09:00 - 18:30

Gesundbrunnen

Kundenzentrum

S-Bahnhof Gesundbrunnen
Badstr.1-3
13357 Berlin

In the Reception Building of the DB Travel center.

Monday – Friday
08:00 - 20:00

Saturday
09:00 - 18:30

Sunday / Holiday
09:00 - 18:30


Hauptbahnhof

Kundenzentrum

S-Bahnhof Hauptbahnhof
Europaplatz 1
10557 Berlin


In the travel center of the DB on the 1st floor

Monday – Saturday
07:00 - 22:00

Sunday / Holiday
08:00 - 22:00

Lichtenberg

Kundenzentrum

S-Bahnhof Lichtenberg
Weitlingstr. 22
10317 Berlin

In the basement of the lobby.

Monday – Friday
08:00 - 20:00

Saturday
08:30 - 17:00

Sunday / Holiday
08:30 - 17:00

Ostbahnhof

Kundenzentrum

S-Bahnhof Ostbahnhof
Koppenstr. 3
10243 Berlin


In the main hall

 

Opening hours:

Counter for ticket sales & subscriptions

Monday – Friday: 
08:00 - 20:00

Saturday: 
07:00 - 21:00

Sunday / Holiday: 
07:00 - 21:00
 

Counter for information & other services

Monday – Friday: 
06:00 - 22:00

Saturday: 
07:00 - 21:00

Sunday / Holiday: 
07:00 - 21:00


Potsdam Hbf

Kundenzentrum

S-Bahnhof Potsdam Hbf.
Babelsberger Straße 1
14473 Potsdam


The customer center is located in the Bahnhofspassagen Potsdam.

Monday – Friday
07:00 - 20:30

Saturday
08:00 - 18:30

Sunday / Holiday
08:00 - 17:00

Spandau

Kundenzentrum

S-Bahnhof Spandau

S-Bahnhof Spandau
Seegefelder Str. 1
13597 Berlin


In the DB Travel Center.

Monday – Friday
09:00 - 20:00

Saturday
08:30 - 18:00

Sunday / Holiday
08:30 - 18:00

Monday – Friday
08:00 - 20:00

Saturday
08:30 - 18:00

Sunday / Holiday
08:30 - 18:00

Address of the department for Increased Transport Charges

All questions about the increased transport charge can be clarified in our Customer Centre in Ostbahnhof.

Location

Station Ostbahnhof
In the main hall, gallery (1st floor), above the customer center

Opening hours

Monday - Thursday:
08:00 - 20:00

Friday:
08:00 - 18:00

Saturday/ Sunday/ Holiday:
closed

Postal Address

S-Bahn Berlin GmbH/EBE
Postfach 2253

76492 Baden-Baden

Fax

(030) 297-37 155 (EBE)


Overview of points of sale

Throughout the S-Bahn network you will find outlets that at least offer the following services:

  • Advice on the tariff offer and sale of VBB tickets
  • Reception of completed subscriptions applications (only in S-Bahn ticket offices and ServiceStore DB agencies)