All Points of Sale

Advice on the tariff offer and sale of VBB tickets
Sales of souvenirs
Individual timetable information (even in case of disruptions)

Consultation and processing of the S-Bahn subscription
Exchange and refund of tickets

All S-Bahn sales points are closed due to an official order. You can still buy tickets at the ticket machines or via the digital apps of the DB or the VBB.

Kundenzentrum

S-Bahnhof Alexanderplatz
Dircksenstr. 2
10179 Berlin

In the DB Travel Center.

Please note: All S-Bahn sales points are closed due to an official order. You can still buy tickets at the ticket machines or via the digital apps of the DB or the VBB.

Monday – Friday
08:00 - 20:00

Saturday
09:00 - 18:30

Sunday / Holiday
09:00 - 18:30

Kundenzentrum

S-Bahnhof Friedrichstraße
Georgenstraße 14/17
10117 Berlin

In the station building, Entrance Friedrichstr.

Please note: All S-Bahn sales points are closed due to an official order. You can still buy tickets at the ticket machines or via the digital apps of the DB or the VBB.

Monday – Friday
08:00 - 20:00

Saturday
09:00 - 18:30

Sunday / Holiday
09:00 - 18:30

Kundenzentrum

S-Bahnhof Gesundbrunnen
Badstr.1-3
13357 Berlin

In the Reception Building of the DB Travel center.

Please note: All S-Bahn sales points are closed due to an official order. You can still buy tickets at the ticket machines or via the digital apps of the DB or the VBB.

Monday – Friday
08:00 - 20:00

Saturday
09:00 - 18:30

Sunday / Holiday
09:00 - 18:30

Kundenzentrum

S-Bahnhof Hauptbahnhof
Europaplatz 1
10557 Berlin

In the travel center of the DB on the 1st floor

Please note: All S-Bahn sales points are closed due to an official order. You can still buy tickets at the ticket machines or via the digital apps of the DB or the VBB.

Monday – Saturday
07:00 - 22:00

Sunday / Holiday
08:00 - 22:00

Kundenzentrum

S-Bahnhof Lichtenberg
Weitlingstr. 22
10317 Berlin

In the basement of the lobby.

Please note: All S-Bahn sales points are closed due to an official order. You can still buy tickets at the ticket machines or via the digital apps of the DB or the VBB.

Monday – Friday
08:00 - 20:00

Saturday
08:30 - 17:00

Sunday / Holiday
08:30 - 17:00

Kundenzentrum

S-Bahnhof Ostbahnhof
Koppenstr. 3
10243 Berlin

In the DB Travel Center

Please note: All S-Bahn sales points are closed due to an official order. You can still buy tickets at the ticket machines or via the digital apps of the DB or the VBB.

Monday – Friday
08:00 - 20:00

Saturday
09:00 - 18:30

Sunday / Holiday
09:00 - 18:30

Kundenzentrum

S-Bahnhof Potsdam Hbf.
Babelsberger Straße 1
14473 Potsdam

The customer center is located in the Bahnhofspassagen Potsdam.

Please note: All S-Bahn sales points are closed due to an official order. You can still buy tickets at the ticket machines or via the digital apps of the DB or the VBB.

Monday – Friday
07:00 - 20:30

Saturday
08:00 - 18:30

Sunday / Holiday
08:00 - 17:00

Kundenzentrum

S-Bahnhof Spandau

S-Bahnhof Spandau
Seegefelder Str. 1
13597 Berlin

In the DB Travel Center.

Please note: All S-Bahn sales points are closed due to an official order. You can still buy tickets at the ticket machines or via the digital apps of the DB or the VBB.

Monday – Friday
08:00 - 20:00

Saturday
08:30 - 18:00

Sunday / Holiday
08:30 - 18:00

All questions about the increased transport charge can be clarified in our Customer Centre in Ostbahnhof.

Location

Station Ostbahnhof
Gallery (1st. floor) - above the DB Reisezentrum

Due to the current corona situation, our customer office is closed for the time being.

For enquiries regarding the increased transport charge and the subsequent handing in of tickets, please use our homepage at

sbahn-ebe.de or
by telephone: +49 (0) 30 297- 43 686 or
our postal address: S-Bahn Berlin GmbH/EBE Postfach 2253 76492 Baden-Baden

Opening hours

Monday - Thursday:
08:00 - 20:00

Friday:
08:00 - 18:00

Saturday/ Sunday/ Holiday:
closed

Postal Address

S-Bahn Berlin GmbH/EBE
Postfach 2253
76492 Baden-Baden

Fax

(030) 297-37 155 (EBE)

Advice on the tariff offer and sale of VBB tickets
Reception of completed subscriptions applications (only in S-Bahn ticket offices and ServiceStore DB agencies)

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S-Bahn Berlin

Ticket Machine

A quick way to get fare information and purchase tickets easily.

Ordering tickets via the online shop

What should I do if I want to change my VBB-fahrCard?

If you would like to change your fare product or your fare zone, you just need to present your VBB-fahrCard in one of our customer centers by the 10th calendar day of the current month. A customer representative will immediately process a new electronic ticket for your VBB-fahrCard. This will then be valid from the following month. In return, the previous ticket will be cancelled.

Interns and school students or their guardians should change their tickets when they move or change schools, for example. If you reside in Brandenburg, please contact the school administration office or the responsible transportation company.

Returning tickets

If you have bought tickets from S-Bahn Berlin (indicated by the symbol on the bottom right of the ticket), you can return them at any S-Bahn Berlin sales point as part of a refund application. A fee of EUR 2 is charged for processing this application.

If the validity period of a monthly or weekly pass has already begun, the fee also includes the equivalent of two single journeys (according to VBB's fare system) for every day since the beginning of validity, including the day you apply for a refund.

If you have bought your tickets from another transport operator (e.g. BVG), please contact the relevant sales points.

If you have any additional questions, simply contact a customer service employee at +49 (0) 30 297-43333.

How can I change my subscription data?

You can change your bank details, address, e-mail or phone number quickly and easily using our subscription portal (only german).

If you make any changes to your name, please send our subscription processing centre a copy of your new government-issued ID to the following address:

S-Bahn Berlin GmbH
Abo-Center
Postfach 90 01 13
12401 Berlin
Germany
contact form
Fax: 030 297-43344

Processing the changes will take require some time, so we would ask you to forward the information about your new personal details by the 10th day of a given month if you want the changes to come into effect in the following month.

If you have any additional questions, simply contact us via our subscription information hotline at +49 (0) 30 297-43555. This service line is open from 6 a.m.-10 p.m. on Monday-Friday, and from 7 a.m.-9 p.m. on Saturday, Sunday and public holidays.

All Tickets

Here you can find an overview of all tickets for Berlin