All Points of Sale
Overwiev of the S-Bahn Customer Centres
In our S-Bahn customer centers, we are personally there for you and offer you comprehensive service:
- Advice on the tariff offer and sale of VBB tickets
- Sales of souvenirs
- Individual timetable information (even in case of disruptions)
- Consultation and processing of the S-Bahn subscription
- Exchange and refund of tickets
Alexanderplatz
Customer Centre at the DB Reisezentrum
Monday - Friday:
08:00 - 20:00
Saturday/ Sunday/ Holiday:
09:00 - 18:30
Friedrichstraße
Customer Centre at the DB Reisezentrum
Inside the station building, entrance Friedrichstr. (Georgenstr. 14, 10117 Berlin)
Monday - Friday
08:00 - 20:00
Saturday/ Sunday/ Holiday:
09:00 - 18:30
Gesundbrunnen
Customer Centre at the DB Reisezentrum
in the DB Reisezentrum at the reception building
Monday - Friday:
08:00 - 20:00
Saturday/ Sunday/ Holiday:
09:00 - 18:30
DB Reisezentrum
Monday - Friday
08:00 - 20:00
Saturday/ Sunday
09:00 - 13:00; 14:00 - 18:30
Hauptbahnhof
Customer Centre at the DB Reisezentrum (1st floor)
Berlin Hauptbahnhof
Europaplatz 1
10557 Berlin
Monday - Saturday:
07:00 - 22:00
Sunday:
08:00 - 22:00
Lichtenberg
Customer Centre
At the basement of the lobby
Monday - Friday:
08:00 - 20:00
Saturday/ Sunday/ Holiday:
08:30 - 17:00
Ostbahnhof
Customer Centre at the DB Reisezentrum
Am Ostbahnhof 9
10243 Berlin
Monday - Friday:
08:00 - 20:00
Saturday/ Sunday/ Holiday:
09:00 - 18:30
Potsdam Hauptbahnhof
Customer Centre
inside the Bahnhofspassagen Potsdam
Babelsberger Straße 1
14473 Potsdam
Monday - Friday:
07:00 - 20:30
Saturday
08:00 - 18:30
Sunday/ Holiday
08:00 - 17:00
DB Reisezentrum
Friedrich-Engels-Str. 101
14473 Potsdam
Monday - Friday:
08:00 - 19:00
Saturday:
09:00 - 16:30
Sunday:
09:00 - 16:30 Uhr
Spandau
Customer Centre at the DB Reisezentrum
Seegefelder Straße 1
13597 Berlin
Monday - Friday:
08:00 - 20:00
Saturday/ Sunday/ Holiday
08:30 - 18:00
DB Reisezentrum
Seegefelder Straße 1
13597 Berlin
Monday - Friday:
08:00 - 20:00
Saturday/ Sunday/ Holiday
10:00 - 18:00
Address of the department for Increased Transport Charges
All questions about the increased transport charge can be clarified in our Customer Centre in Ostbahnhof.
Location
Station Ostbahnhof
Gallery (1st. floor) - above the DB Reisezentrum
Opening hours
Monday - Thursday:
08:00 - 20:00
Friday:
08:00 - 18:00
Saturday/ Sunday/ Holiday:
closed
Postal Address
S-Bahn Berlin GmbH EBE
Postfach 17 01 30
10203 Berlin
Fax
(030) 297-37 155 (EBE)
Overview of points of sale
Throughout the S-Bahn network you will find outlets that at least offer the following services:
- Advice on the tariff offer and sale of VBB tickets
- Reception of completed subscriptions applications (only in S-Bahn ticket offices and ServiceStore DB agencies)