All Points of Sale
Overwiev of the S-Bahn Customer Centres
In our S-Bahn customer centers, we are personally there for you and offer you comprehensive service:
- Advice on the tariff offer and sale of VBB tickets
- Sales of souvenirs
- Individual timetable information (even in case of disruptions)
- Consultation and processing of the S-Bahn subscription
- Exchange and refund of tickets
Alexanderplatz
S-Bahnhof Alexanderplatz
Dircksenstr. 2
10179 Berlin
In the DB Travel Center.
Monday – Friday
08:00 - 20:00
Saturday
09:00 - 18:30
Sunday / Holiday
09:00 - 18:30
Friedrichstraße
S-Bahnhof Friedrichstraße
Georgenstraße 14/17
10117 Berlin
In the station building, Entrance Friedrichstr.
Monday – Friday
08:00 - 20:00
Saturday
09:00 - 18:30
Sunday / Holiday
09:00 - 18:30
Gesundbrunnen
S-Bahnhof Gesundbrunnen
Badstr.1-3
13357 Berlin
In the Reception Building of the DB Travel center.
Monday – Friday
08:00 - 20:00
Saturday
09:00 - 18:30
Sunday / Holiday
09:00 - 18:30
Hauptbahnhof
S-Bahnhof Hauptbahnhof
Europaplatz 1
10557 Berlin
In the travel center of the DB on the 1st floor
Monday – Saturday
07:00 - 22:00
Sunday / Holiday
08:00 - 22:00
Lichtenberg
S-Bahnhof Lichtenberg
Weitlingstr. 22
10317 Berlin
In the basement of the lobby.
Monday – Friday
08:00 - 20:00
Saturday
08:30 - 17:00
Sunday / Holiday
08:30 - 17:00
Ostbahnhof
S-Bahnhof Ostbahnhof
Koppenstr. 3
10243 Berlin
In the DB Travel Center
Monday – Friday
08:00 - 20:00
Saturday
09:00 - 18:30
Sunday / Holiday
09:00 - 18:30
Potsdam Hbf
S-Bahnhof Potsdam Hbf.
Babelsberger Straße 1
14473 Potsdam
The customer center is located in the Bahnhofspassagen Potsdam.
Monday – Friday
07:00 - 20:30
Saturday
08:00 - 18:30
Sunday / Holiday
08:00 - 17:00
Spandau
S-Bahnhof Spandau
S-Bahnhof Spandau
Seegefelder Str. 1
13597 Berlin
In the DB Travel Center.
Monday – Friday
09:00 - 20:00
Saturday
08:30 - 18:00
Sunday / Holiday
08:30 - 18:00
Monday – Friday
08:00 - 20:00
Saturday
08:30 - 18:00
Sunday / Holiday
08:30 - 18:00
Address of the department for Increased Transport Charges
All questions about the increased transport charge can be clarified in our Customer Centre in Ostbahnhof.
Location
Station Ostbahnhof
Gallery (1st. floor) - above the DB Reisezentrum
Opening hours
Monday - Thursday:
08:00 - 20:00
Friday:
08:00 - 18:00
Saturday/ Sunday/ Holiday:
closed
Please note: On 24.12. the Customer Centre closes at 4 pm, on 31.12. at 6 pm.
Postal Address
S-Bahn Berlin GmbH/EBE
Postfach 2253
76492 Baden-Baden
Fax
(030) 297-37 155 (EBE)
Overview of points of sale
Throughout the S-Bahn network you will find outlets that at least offer the following services:
- Advice on the tariff offer and sale of VBB tickets
- Reception of completed subscriptions applications (only in S-Bahn ticket offices and ServiceStore DB agencies)