All Points of Sale
Overwiev of the S-Bahn Customer Centres
In our S-Bahn customer centers, we are personally there for you and offer you comprehensive service:
- Advice on the tariff offer and sale of VBB tickets
- Sales of souvenirs
- Individual timetable information (even in case of disruptions)
- Consultation and processing of the S-Bahn subscription
- Exchange and refund of tickets
Alexanderplatz
S-Bahnhof Alexanderplatz
Dircksenstr. 2
10179 Berlin
In the DB Travel Center.
Monday – Friday
08:00 - 20:00
Saturday
09:00 - 18:30
Sunday / Holiday
09:00 - 18:30
Friedrichstraße
S-Bahnhof Friedrichstraße
Georgenstraße 14/17
10117 Berlin
In the station building, Entrance Friedrichstr.
Monday – Friday
08:00 - 20:00
Saturday
09:00 - 18:30
Sunday / Holiday
09:00 - 18:30
Gesundbrunnen
S-Bahnhof Gesundbrunnen
Badstr.1-3
13357 Berlin
In the Reception Building of the DB Travel center.
Monday – Friday
08:00 - 20:00
Saturday
09:00 - 18:30
Sunday / Holiday
09:00 - 18:30
Hauptbahnhof
S-Bahnhof Hauptbahnhof
Europaplatz 1
10557 Berlin
In the travel center of the DB on the 1st floor
Monday – Saturday
07:00 - 22:00
Sunday / Holiday
08:00 - 22:00
Lichtenberg
S-Bahnhof Lichtenberg
Weitlingstr. 22
10317 Berlin
In the basement of the lobby.
Monday – Friday
08:00 - 20:00
Saturday
08:30 - 17:00
Sunday / Holiday
08:30 - 17:00
Ostbahnhof
S-Bahnhof Ostbahnhof
Koppenstr. 3
10243 Berlin
In the main hall
Opening hours:
Counter for ticket sales & subscriptions
Monday – Friday:
08:00 - 20:00
Saturday:
07:00 - 21:00
Sunday / Holiday:
07:00 - 21:00
Counter for information & other services
Monday – Friday:
06:00 - 22:00
Saturday:
07:00 - 21:00
Sunday / Holiday:
07:00 - 21:00
Potsdam Hbf
S-Bahnhof Potsdam Hbf.
Babelsberger Straße 1
14473 Potsdam
The customer center is located in the Bahnhofspassagen Potsdam.
Monday – Friday
07:00 - 20:30
Saturday
08:00 - 18:30
Sunday / Holiday
08:00 - 17:00
Spandau
S-Bahnhof Spandau
S-Bahnhof Spandau
Seegefelder Str. 1
13597 Berlin
In the DB Travel Center.
Monday – Friday
08:00 - 20:00
Saturday
08:30 - 18:00
Sunday / Holiday
08:30 - 18:00
Zoologischer Garten
S-Bahnhof Zoologischer Garten
Hardenbergplatz 13
10623 Berlin
In the former baggage hall of the reception building, entrance Jebenstraße
Opening hours:
S-Bahn-Kundenzentrum
Monday – Friday:
08:00 - 20:00
Saturday:
09:00 - 18:30
Sunday / Holiday:
09:00 - 18:30
DB Reisezentrum
Monday – Friday:
08:00 - 19:00
Saturday:
10:00 - 17:30
Sunday / Holiday:
10:00 - 17:30
Address of the department for Increased Transport Charges
All questions about the increased transport charge can be clarified in our Customer Centre in Ostbahnhof.
Location
Station Ostbahnhof
In the main hall, gallery (1st floor), above the customer center
Opening hours
Monday - Thursday:
08:00 - 20:00
Friday:
08:00 - 18:00
Saturday/ Sunday/ Holiday:
closed
Postal Address
S-Bahn Berlin GmbH/EBE
Postfach 2253
76492 Baden-Baden
Fax
(030) 297-37 155 (EBE)
Overview of points of sale
Throughout the S-Bahn network you will find outlets that at least offer the following services:
- Advice on the tariff offer and sale of VBB tickets
- Reception of completed subscriptions applications (only in S-Bahn ticket offices and ServiceStore DB agencies)