All Points of Sale

Overwiev of the S-Bahn Customer Centres

In our S-Bahn customer centers, we are personally there for you and offer you comprehensive service:

  • Advice on the tariff offer and sale of VBB tickets
  • Sales of souvenirs
  • Individual timetable information (even in case of disruptions)
  • Consultation and processing of the S-Bahn subscription
  • Exchange and refund of tickets

Alexanderplatz

Kundenzentrum

S-Bahnhof Alexanderplatz
Dircksenstr. 2
10179 Berlin

In the DB Travel Center.

Changed opening hours:

01.05. (Wed): 09:00 - 18:30
30.05. (Thu): 09:00 - 18:30

Monday – Friday
08:00 - 20:00

Saturday
09:00 - 18:30

Sunday / Holiday
09:00 - 18:30

Friedrichstraße

Kundenzentrum

S-Bahnhof Friedrichstraße
Georgenstraße 14/17
10117 Berlin


In the station building, Entrance Friedrichstr.

Changed opening hours:

01.05. (Wed): 09:00 - 18:30
30.05. (Thu): 09:00 - 18:30

Monday – Friday
08:00 - 20:00

Saturday
09:00 - 18:30

Sunday / Holiday
09:00 - 18:30

Gesundbrunnen

Kundenzentrum

S-Bahnhof Gesundbrunnen
Badstr.1-3
13357 Berlin

In the Reception Building of the DB Travel center

Changed opening hours:

01.05. (Wed): 09:00 - 18:30
30.05. (Thu):  09:00 - 18:30

Monday – Friday
08:00 - 20:00

Saturday
09:00 - 18:30

Sunday / Holiday
09:00 - 18:30


Hauptbahnhof

Kundenzentrum

S-Bahnhof Hauptbahnhof
Europaplatz 1
10557 Berlin


In the travel center of the DB on the 1st floor

Changed opening hours:

01.05. (Wed): 08:00 - 22:00
30.05. (Thu):  08:00 - 22:00

Monday – Saturday
07:00 - 22:00

Sunday / Holiday
08:00 - 22:00

Lichtenberg

Kundenzentrum

S-Bahnhof Lichtenberg
Weitlingstr. 22
10317 Berlin

In the basement of the lobby.

Changed opening hours:

01.05. (Wed): 08:30 - 17:00
30.05. (Thu): 08:30 - 17:00

Monday – Friday
08:00 - 20:00

Saturday
08:30 - 17:00

Sunday / Holiday
08:30 - 17:00

Ostbahnhof

Kundenzentrum

S-Bahnhof Ostbahnhof
Koppenstr. 3
10243 Berlin


In the DB Travel Center

Changed opening hours:

01.05. (Wed): 09:00 - 18:30
30.05. (Thu): 09:00 - 18:30

Monday – Friday
08:00 - 20:00

Saturday
09:00 - 18:30

Sunday / Holiday
09:00 - 18:30


Potsdam Hbf

Kundenzentrum

S-Bahnhof Potsdam Hbf.
Babelsberger Straße 1
14473 Potsdam


The customer center is located in the Bahnhofspassagen Potsdam.

Changed opening hours:

01.05. (Wed): 08:00 - 17:00
30.05. (Thu): 08:00 - 17:00

Monday – Friday
07:00 - 20:30

Saturday
08:00 - 18:30

Sunday / Holiday
08:00 - 17:00

Spandau

Kundenzentrum

S-Bahnhof Spandau

S-Bahnhof Spandau
Seegefelder Str. 1
13597 Berlin


In the DB Travel Center.

Changed opening hours:

01.05. (Wed): 08:30 - 18:00
30.05. (Thu):  08:30 - 18:00

Monday – Friday
08:00 - 20:00

Saturday
08:30 - 18:00

Sunday / Holiday
08:30 - 18:00

Address of the department for Increased Transport Charges

All questions about the increased transport charge can be clarified in our Customer Centre in Ostbahnhof.

Location

Station Ostbahnhof
Gallery (1st. floor) - above the DB Reisezentrum

Changed opening hours:
Thursday 09.05.2019: from 14.00 to 18.00 o'clock

Opening hours

Monday - Thursday:
08:00 - 20:00

Friday:
08:00 - 18:00

Saturday/ Sunday/ Holiday:
closed

Postal Address

S-Bahn Berlin GmbH/EBE
Postfach 2253

76492 Baden-Baden

Fax

(030) 297-37 155 (EBE)


Overview of points of sale

Throughout the S-Bahn network you will find outlets that at least offer the following services:

  • Advice on the tariff offer and sale of VBB tickets
  • Reception of completed subscriptions applications (only in S-Bahn ticket offices and ServiceStore DB agencies)