Help on the road

Helpful information and services for your journey.

Emergency call & Hotlines

In case you need help, here are the appropriate phone numbers.

Report vandalism

Report vandalism and receive up to 1000 euros in rewards.

Report Trash and Grime via WhatsApp

Now you can easily report pollution at S-Bahn stations and on S-Bahn lines via WhatsApp.

Line Overview

The current operating situation and timetable changes for the next 12 hours

Immer aktuell!

Timetable Changes

All timetable changes such as construction measures can be sorted according to lines

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Casio Europe

Ticket Control

Everything passengers need to know about ticket control, including fines, passenger rights, contact information, and much more.

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Jens Gerasch

Lost & Found Service

Have you lost or found something on the train or at the train station? Our Lost & Found service will help you.

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S-Bahn Berlin / Fotolia

Tickets

Passenger Regulations

Children, luggage, dogs, bikes, strollers, and wheelchairs - what you can take, with which ticket, and for what you need a supplementary ticket?

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Oliver Lang

Machine malfunction

Here you can submit your report on the machine malfunction.

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Antonioguillem - Fotolia

Information Options

We offer you different ways to inform yourself. Find the right one for you.

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David Ulrich

Mobility assistance

Elevator and Escalator Outages

A list of elevators and escalators that are currently out of service

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VBB / Kristina Strauss

VBB-Guide Service

A complimentary pick-up and drop-off service for bus and train tours.