Help on the road

Helpful information and services for your journey.

S-Bahn employees also answer your questions on the phone

Emergency call & Hotlines

In case you need help, here are the appropriate phone numbers.

Window replacement after vandalism

Report vandalism

Report vandalism and receive up to 1000 euros in rewards.

Report impurities via short message service Whats App

Report Trash and Grime via WhatsApp

Now you can easily report pollution at S-Bahn stations and on S-Bahn lines via WhatsApp.

Information about possible restrictions

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Line Overview

The current operating situation and timetable changes for the next 12 hours
Immer aktuell!
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Timetable Changes

All timetable changes such as construction measures can be sorted according to lines

We also offer help on the following topics

Device for controlling tickets
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Casio Europe

Ticket Control

Everything passengers need to know about ticket control, including fines, passenger rights, contact information, and much more.

The building with the lost and found office from the front
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Jens Gerasch

Lost & Found Service

Have you lost or found something on the train or at the train station? Our Lost & Found service will help you.

Dog is stroked
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S-Bahn Berlin / Fotolia
Tickets

Passenger Regulations

Children, luggage, dogs, bikes, strollers, and wheelchairs - what you can take, with which ticket, and for what you need a supplementary ticket?

S-Bahn ticket machine on the platform
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Oliver Lang

Machine malfunction

Here you can submit your report on the machine malfunction.

Seien Sie mit unseren digitalen Angeboten auch unterwegs bestens informiert.
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Antonioguillem - Fotolia

Information Options

We offer you different ways to inform yourself. Find the right one for you.

App

Barrier-free on the road

Rolltreppen erleichtern Ihnen die Wege in den Bahnhöfen.
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David Ulrich
Mobility assistance

Elevator and Escalator Outages

A list of elevators and escalators that are currently out of service

Zwei Begleitpersonen und eine Rollstuhlfahrerin warten auf den Einstieg in den Zug
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VBB / Kristina Strauss

VBB-Guide Service

A complimentary pick-up and drop-off service for bus and train tours.