Use of our websites

In principle, it is possible for you to use our websites without providing your personal data. The following provides information on what data we collect from you, how we use that data, and how you can opt out of having your data used. (The applicable general terms and conditions or contracts apply to corporate customers).  

What data do we collect and how and why do we process your data?

When you visit this website or any of our other online offerings, certain device-specific data is collected and processed automatically. In this case, this refers to what are known as server log files that are typically created when you visit a website. As a rule, the following data is transmitted to us via these files:

  • IP address
  • Date and time of your request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of your request
  • Access status/HTTP status code
  • Data volume transmitted
  • Website (from which the request came)
  • Browser
  • Operating system and its interface
  • Language and version of browser software

The use of this website without processing this data is not technically possible. The legal basis for this processing is point (f) of Article 6(1) of the GDPR.

If you contact us, we will process the personal data you have provided in the course of our correspondence with you. The legal basis for this processing is point (f) of Article 6(1) of the GDPR.

Is data forwarded?

For the purpose of performing a contract and offering services on these websites, we generally need to involve processors, from parties such as computer centre operators, printing or shipping service providers, or other parties involved in performing the contract, who are bound by instructions from us.

The external service providers that we hire to process data are carefully selected and subject to strict contractual obligations. The service providers follow our instructions, and this is guaranteed by strict contractual regulations, technical and organisational measures, as well as supplementary checks and controls.

Service providers will need to be incorporated, for instance as part of managing and maintaining IT systems. Your data will be transmitted in accordance with legal regulations or if you have given us your express consent.

Data will not be transferred to third countries outside the EU/EEA or to an international organisation unless appropriate guarantees have been provided. These include the EU standard contractual clauses and an adequacy decision from the EU Commission.

How can I check encryption in my browser?

Microsoft Internet Explorer:

Right-click in the form and select 'Properties' from the context menu.

You can then see the type of encryption in the window that appears next under 'Connection'.

Mozilla Firefox:

Right-click in the form and select 'View Page Info' from the context menu.
The information on the page will be shown in the lower half of the window that appears next.

Google Chrome:

Right-click on the green encryption icon in the address bar and select 'Details' from the context menu. In the window that appears on the right, click on 'View Certificate' and information relating to encryption of the website is shown in the pop-up window under 'Details'.

Apple Safari:

Click on the green encryption icon in the search field if you would like to display the content of the certificate for the particular website

Use of cookies

General information

Cookies are small text files used to store personal data. We want to give you the option of making an informed decision for or against using cookies that are not essential for the technical functions of the website. Please note that rejecting cookies designed for advertising purposes means that any advertising you receive will not be as closely tailored to your interests as would otherwise be the case. However, you will still be able to make full use of the website.

Information is therefore available below on how and in what manner cookies are used on our web pages:

Website analysis

We use Google Analytics to analyse and optimise our websites. This way we can, for instance, analyse how many users visit our site, what information is most requested or how users locate the services they want. We record, among other things, data regarding from which website a specific person has reached a website (referrer), which subpages of the website were accessed or how often and for what duration a subpage was viewed. This helps us to design our products and services in a user-friendly manner and to improve them. The data collected in this way is not used to personally identify individual users. Anonymous and at most pseudonymous data is recorded. The legal basis for this is point (f) of Article 6(1) of the GDPR. The following provides further information on how Google Analytics works and how to disable this feature:

This website uses Google Analytics, a web analysis service provided by Google Inc, (1600 Amphitheatre Parkway Mountain View, CA 94043, USA). Usage includes the Universal Analytics mode. This function allows data, sessions and interactions across multiple devices to be assigned to a pseudonymous user ID, thus analysing a user's activities on a cross-device basis.

Google Analytics uses cookies that provide an analysis of how you use the website. The information on your use of this website generated by the cookie is usually transmitted to a Google server in the United States and stored there. In the event that IP anonymisation is activated on this website, your IP address is shortened by Google in the European Union member states and in other contracting states included in the agreement on the European Economic Area before it is transmitted. In exceptional cases only, the full IP address will be sent to a Google server in the United States and shortened there. Your IP address transmitted by Google Analytics from your browser will not be combined with any other data accessed by Google. On behalf of the provider operating this website, Google uses the information it collects to analyse your use of the website, to compile website activity reports and to provide the website operator with further services connected to the use of the website and the internet. Our legitimate interest in data processing also relates to these purposes. The legal basis for using Google Analytics is § 15(3) German Telemedia Act (Telemediengesetz, "TMG") and point (f) of Article 6(1) GDPR. The data sent by us that is linked with cookies, user names (e.g. user ID) or advertising IDs is deleted automatically after 26 months. Data which has reached the end of its retention period is deleted automatically once a month.

Detailed information on the terms and conditions of use and data protection can be found at

You can prevent cookies from being saved by selecting the corresponding settings in your browser software; please note, however, that should you do so, you may not be able to fully utilise all of the website's functions. You can also prevent the recording of the data generated by the cookie relating to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the Opt-out Browser Add-on from Opt-out cookies prevent the future recording of your data when visiting this website. To prevent the recording by Universal Analytics across various devices, you must complete the opt-out on all used systems. If you click here, the opt-out cookie is set:

Disable Google Analytics 

Note that this website has amended Google Analytics with the code "gat._anonymizeIp();" to ensure anonymisation of IP addresses (referred to as IP masking).

Interest-related online advertising

  • Using the AdWords cookie and conversion methods, Google can assess the number of people who have opted for an advertised offering after clicking on a relevant AdWords advertisement. Where Google advertisements refer to the aforementioned S-Bahn Berlin websites, we receive from Google statistics on the number of purchases after clicking on a Google AdWords advertisement, but no information that would allow users to be identified personally.
  • How to disable the feature: If you want to opt out of this, you can set your browser so that it blocks the cookies from being forwarded from the domain "" or third parties in general. You can also delete the Google conversion cookie in your browser's cookie settings.

Please note: You will need to enable cookies in your browser to make purchases on and to use the management functions on (Consult the data protection information in the aforementioned data processing scenarios).

How are links to external sites handled?

If you click a link to an external website, you are leaving the pages of S-Bahn Berlin GmbH does not assume responsibility for the content, services or products offered or the data protection and technical security on the linked website.

Social network buttons

Share buttons are used on the online offerings/ apps of S-Bahn Berlin. These share buttons are disabled and do not transfer any personal data to Facebook, Google and Twitter – until the user clicks on these buttons with the mouse. The buttons are not social plug-in elements (e.g. Like button). By clicking the user agrees to have their user data transferred and can then recommend, share, tweet content.

What rights do users of S-Bahn Berlin websites have?

You can request information as to what personal data is stored. You can request that we correct, delete or restrict the processing of (block) your personal data, provided these actions are permitted by law and in compliance with existing contractual conditions.

You have the right to file complaints with a supervisory authority against the collection and processing of your data by S-Bahn Berlin GmbH. The supervisory authority responsible for S-Bahn Berlin GmbH is:

You have the right to the portability of data that you have provided to us on the basis of consent or a contract (data portability).
If you have given us your consent to process your data, you can withdraw this consent at any time, using the same methods that you used to give your consent. Any processing of your personal data that took place from the time at which you granted your consent to the time at which you withdrew it shall still be considered to have been lawful.

You may object to data processing for reasons associated with your particular situation if the data processing is performed on the basis of our legitimate interests.

You can opt out of targeted advertising at any time. This takes effect for the future (advertising opt-out).

To exercise your rights, simply contact us at the following address:

  • S-Bahn Berlin GmbH, 
    Elisabeth-Schwarzhaupt-Platz 1
    10115 Berlin, Germany

Updating data privacy notices

We amend the data privacy notice to reflect changes to functionalities or changes to the legal situation. We therefore recommend that you review the data privacy notice at regular intervals.

Last revised October 2020

Usage proviso

We hereby expressly prohibit the use of contact details published in line with our duty to provide a site notice or on the websites of S-Bahn Berlin by third parties to send advertising and information materials that we have not expressly requested. The operators of the websites expressly reserve the right to take legal action if unsolicited advertising information is sent, for example in the form of spam e-mails.