Data protection information when contacting S-Bahn Berlin GmbH

We process your data to communicate and get in touch with you as part of enquiries or complaints. This includes

  • Last name, first name
  • Address
  • E-mail address
  • Phone number
  • Reason for getting in touch (information, complaint)
  • Payment and contract data (with season ticket contracts).

If you contact us, we will process the personal data you have provided in the course of our correspondence with you. The legal basis for this processing is point (f) of Article 6(1) of the GDPR.

When contacting us by phone, you will be informed about information on data protection and data processing at the start of the conversation. The same applies when sending a receipt confirmation of your e-mail.

The external service providers that we hire to process data are carefully selected and subject to strict contractual obligations. The service providers follow our instructions, and this is guaranteed by strict contractual regulations, technical and organisational measures, as well as supplementary checks and controls. Service providers will need to be incorporated, for instance as part of managing and maintaining IT systems.

Your data will be transmitted to third parties,

  • if the S-Bahn Berlin, a third party or the person concerned has a legitimate interest in this (e.g. complaint management) or
  • if you have given us your consent.

If your data is passed on for legitimate reasons, you will be informed of the passing on of your data in a tax message.

Data will not be transferred to third countries outside the EU/EEA or to an international organisation unless appropriate guarantees have been provided. These include the EU standard contractual clauses and an adequacy decision from the EU Commission.

Your personal data is deleted in the following situations:

  • As son as the data is no longer required to fulfil the particular purpose,
  • As son as its storage is not permitted after expiry of statutory retention periods, retention periods stipulated elsewhere or for other reasons.


You can request information as to what personal data is stored. You can request that we correct, delete or restrict the processing of (block) your personal data, provided these actions are permitted by law and in compliance with existing contractual conditions.

You have the right to file complaints with a supervisory authority against the collection and processing of your data by S-Bahn Berlin GmbH.

The supervisory authority responsible for S-Bahn Berlin GmbH is:

Berliner Beauftragte für Datenschutz 
und Informationsfreiheit 
Alt-Moabit 59-61
10555 Berlin, Germany

You have the right to the portability of data that you have provided to us on the basis of consent or a contract (data portability).

If you have given us your consent to process your data, you can withdraw this consent at any time, using the same methods that you used to give your consent. Any processing of your personal data that took place from the time at which you granted your consent to the time at which you withdrew it shall still be considered to have been lawful.

You may object to data processing for reasons associated with your particular situation if the data processing is performed on the basis of our legitimate interests.

You can opt out of targeted advertising at any time. This takes effect for the future (advertising opt-out).

To exercise your rights, simply contact us at the following address:

S-Bahn Berlin GmbH, 
Elisabeth-Schwarzhaupt-Platz 1, 
10115 Berlin, Germany

Telephone: +49 (0)30 297 43333
or via e-mail to: kontakt(at)

We amend the data privacy notice to reflect changes to functionalities or changes to the legal situation. We therefore recommend that you review the data privacy notice at regular intervals.

Last revised October 2023