Data protection information regarding the use of video technologies

What data do we collect and how and why do we process your data?

Video surveillance purposes include:

a) on platforms:

  • Driver-only operation of trains
  • Protecting life, health and freedom of customers and employees
  • Solving crime
  • Prosecuting crime
  • Securing evidence where an incident occurs
  • Guaranteeing the rights of the property owner

The legal basis for this processing is point (f) of Article 6(1) of the GDPR in conjunction with § 4 German Data Protection Act (Bundesdatenschutzgesetz, "BDSG").

Legitimate interests include solving and preventing crime as well as protecting life, health and freedom of customers and employees, as well as securing evidence where an incident occurs.

The substantial interest in video surveillance of vehicles and publicly accessible facilities of public rail, ship and bus transport is the protection of life, health or freedom of those persons present.

The video images are transferred live to the monitors in the particular lead driver's cab of the train to facilitate the departure process.

With the exception of driver-only operation, the German Federal Police, represented by the Federal Police Headquarters Berlin, Schnellerstr. 139-140, 12439 Berlin, Germany, stores and processes the video images under its own responsibility to fulfil the aforementioned purposes.

S-Bahn Berlin GmbH has no access to stored video images at any time.

b) in facilities:

  • Enforcement of the householder's rights
  • Information and prevention of criminal offences
  • Protection of life, health and freedom of employees and customers
  • Preservation of evidence in the event of an incident
  • Prosecution of criminal offences
  • Property and ownership protection
  • Proper execution of the operating procedure, monitoring of functionality and technical plant control, troubleshooting

The legal basis for the processing is Art. 6 para. 1 lit. f) DSGVO.

Is data forwarded?

Data is forwarded as and when required to investigating authorities, particularly to state and federal police agencies. In special individual cases, data is forwarded to the German Federal Railway Authority (Eisenbahnbundesamt, "EBA").

How long do you store my data?

The live images of the platforms are switched off immediately after the train has departed.

The German Federal Police is responsible for recording the video images. The storage duration varies between 72 and 120 hours depending on operational procedures and specifications under transportation law and is currently 48 hours. The data is automatically deleted once this period expires.

What rights do you have?

You can request information as to what personal data is stored. You can request that we correct, delete or restrict the processing of (block) your personal data, provided these actions are permitted by law and in compliance with existing contractual conditions. You have the right to file complaints with a supervisory authority.

The supervisory authority responsible for S-Bahn Berlin GmbH is: 

Berliner Beauftragte für Datenschutz 
und Informationsfreiheit 
Friedrichstr. 219 
10969 Berlin, Germany
E-mail: mailbox(at) 

You have the right to the portability of data that you have provided to us on the basis of consent or a contract (data portability). If you have given us your consent to process your data, you can withdraw this consent at any time, using the same methods that you used to give your consent. Any processing of your personal data that took place from the time at which you granted your consent to the time at which you withdrew it shall still be considered to have been lawful. You can request the deletion of any customer account you have created (Abo Online).

You may object to data processing for reasons associated with your particular situation if the data processing is performed on the basis of our legitimate interests. 

To exercise your rights, simply contact us at the following address:

S-Bahn Berlin GmbH
Elisabeth-Schwarzhaupt-Platz 1
10115 Berlin, Germany

or via e-mail to: kundenbetreuung(at)

Updating data privacy notices

We amend the data privacy notice to reflect changes to functionalities or changes to the legal situation. We therefore recommend that you review the data privacy notice at regular intervals.

Last revised March 2019