Lost and found service

Data protection information for users of our lost property service

When you use our online lost property service, certain device-dependent data are collected and processed automatically. These are so-called server log files usually generated when you visit a website. Normally, this involves transmission of the following data:

  • IP address
  • date and time of your query
  • time difference to Greenwich Mean Time (GMT)
  • the content of your query
  • access status/HTTP status code
  • volume of transmitted data
  • website (generating the query)
  • browser type
  • operating system and user interface
  • language and version of the browser software

For technical reasons, the website cannot be used without processing these data. All data are processed according to paragraph 6 section 1 subpara f of the General Data Protection Regulation (GDPR).

We also process your data for finds management-related aspects like:

  • loss reports
  • reporting resp. submission of found items 
  • finder’s fee payment transactions

Such data are processed according to paragraph 6 section 1 subpara f and paragraph 6 section 1 subpara b of the GDPR. Processing involves the following data:

  • title
  • first name
  • surname
  • address
  • e-mail
  • phone number
  • description of the object.

In the course of the lost property service, the lost property is handed over to partner companies within the DB Group (usually after 10 weeks) in order to send this lost property to auction / realisation. Only the lost property ID generated from the lost property management system is transmitted. Lost property is realised by contractually bound companies without providing any data relating to the lost property or details of the person entitled to receive it / the loser.

To ensure that the finder can claim their finder’s fee according to § 978 of the German Civil Code, the losing party’s contact data are passed on to the finder once the rightful owner has reclaimed their missing item and where the finder has registered their interest in a finder’s fee.

No data are transmitted to countries outside the EU or EEA – or to international organisations – unless these can supply adequate guarantees like the EU standard contract clauses as well as an adequacy decision by the European Commission.

Your personal data are deleted

  • as soon as their knowledge is no longer required to meet the stated purpose
  • as soon as their storage becomes unlawful after the expiration of legal or otherwise established retention periods or due to other reasons.

Microsoft Internet Explorer:
Right-click on the form and then select “properties“ from the context menu.
The following window will show you the encryption type (under “connection“).

Mozilla Firefox:
Right-click on the form and then select “page information“ from the context menu.

The bottom half of the following window will display the desired page information.

Google Chrome:
Right-click on the green lock symbol in the address bar, then select “details” from the context menu.

In the window on the right, choose “view certificate“.

A click on “details” in the new window will show you the relevant website encryption information.

Apple Safari:
To view the certificate contents of a particular website, click on the green lock symbol in the search entry field.

When you click on a link to a third-party website, you are leaving the sbahn.berlin pages. In other words, S-Bahn Berlin GmbH is not responsible for the contents, products or services offered on linked pages or for the privacy framework and technical security of the linked website.

You have the right to request which data has been stored on you. You can demand the correction, deletion and processing restriction (blocking) of your personal data as long as this is legal and possible as part of an existing contractual relationship.

You also have the right to lodge a complaint with a regulatory authority against the collection and processing of your data by S-Bahn Berlin GmbH. The regulatory body responsible for S-Bahn Berlin GmbH is:

  • Berliner Beauftragte für Datenschutz 
    und Informationsfreiheit 

    ​​​​​​​Alt-Moabit 59-61
    10555 Berlin
    Eingang: Alt-Moabit 60

You have the right to portability of any data you have made available to us as part of an agreement or contract (data portability). If you have given us consent to process your data, you may rescind this consent at any time using the same medium originally used to give your consent. Such a revocation of consent does not affect the legality of any processing carried out up to the moment of retraction and based on your original consent. 


You may object to the processing of your data based on your special situation, if and where such data processing is justified by our legitimate interests.
You can also object to receiving marketing-related communications at any time and with future effect (advertising objection).

To exercise your rights, simply contact us by post at:

  • S-Bahn Berlin GmbH 
    Elisabeth-Schwarzhaupt-Platz 1 
    D - 10115 Berlin
  • phone: +49 (0)30 297 43333
    or via e-mail at kundenbetreuung(at)s-bahn-berlin.de

Since we update our data protection information to reflect changed functionalities or changes in the legal framework, we recommend revisiting this data protection information on a regular basis.   

Last updated: August 2018