Lost & Found
Have you lost or found something on the train or at the train station? Our Lost & Found service will help you.
How to find a lost item
How can I report my loss?
- Simply use our new online lost property search (for items lost up to 4 weeks ago)
*the online search is operated by an external service provider. Your data is treated with strict confidentiality. Further information on privacy and data protection
- You can also call our hotline on +49 30 297 43 333 to contact our customer service staff.
(Mondays to Fridays from 6am to 10pm and Saturdays, Sundays and public holidays from 7am to 9pm)
The lost property office
![lost and found The building with the lost and found office from the front](/fileadmin/_processed_/c/3/csm_Fundservice2_fb05b17fe8.jpg)
- ©
- Jens Gerasch
The S-Bahn lost property office is near the Warschauer Straße station, at Rudolfstraße 1-8, 10245 Berlin. This is where you go to drop off, find or pick up lost items.
S-Bahn and BVG under one roof
With 400 square metres of warehouse space, the location has plenty of room to give lost property a new, temporary home – and now, it’s your single point of call for both S-Bahn and BVG enquiries. So, if you’re not sure which public transport authority might be responsible for your missing item, you can start at the S-Bahn desk … and then continue your search at the nearby BVG counter if your first query wasn’t successful.
Lost and found Service
Opening hours:
Mon/Thurs: from 9 am to 5 pm
Wed: closed
Thu/Fri: from 9 am to 5 pm
Sat/Sun/holidays: closed
Which lost property does the S-Bahn lost & found handle?
- All items lost on S-Bahn trains or S-Bahn platforms are taken to the Berlin S-Bahn lost property office.
- Items found at stations with national, regional and S-Bahn service continue to be processed by DB Station and Service at lost & found.
How do I get my property back? What do I need to bring or be aware of to collect my item?
- If you’ve spotted your lost item in our online lost property search, you can pick it up in person from the S-Bahn lost property office, referencing the respective lost property number.
- You will also need to bring a valid ID card or passport.
What kind of fees should I expect?
- We don’t charge any fees for sorting and storage, so picking up your item from our lost & found is free of charge.
- In rare cases, when the lost property office ships lost items (e. g. abroad), you will need to reimburse the shipping costs.
- A lost item can also be picked up by another person. This person have to show a completed Letter of authorisation.
Further information
Better Safe Than Sorry!
Here are some prevention tips:
- Label relevant items (such as suitcases, bags, laptops) with a contact number.
- Control check to see if you’ve left anything behind before departing.
- Report a lost item even if you have doubts that it will not be recovered. You never know!