Validity of tickets that must be time stamped
In the event of a tariff change or modification, unused tickets that have not been validated, such as single tickets, day passes or parts of the 4-pass ticket, can still be used 14 days after the fare change. From the 15th day on, these tickets are invalid. Tickets that have to be validated, and tickets where the price has not changed, remain valid.
Tickets with the old tariff can be exchanged within 5 months for the difference in tickets of the new tariff. If necessary, a refund can be made.
Exchanges and Reimbursements
An exchange or reimbursement can only be made by the transportation company where the ticket was purchased. Customers should refer to the logo located on the bottom right corner of the ticket. For Berlin S-Bahn tickets, please go to the S-Bahn customer centers. Customers have a five month exchange period from the date of the tariff change. Please note: Customer centers will have longer lines and waiting periods at the turn of the month.
Tariff Changes on Subscriptions
For existing subscriptions that are annualy booked from the accounts of customers as well has those that are paid in cash, no subsequent adjustment takes place. They remain valid until their expiration date. For monthly subscriptions, the monthly charge will be adjusted.