What should be considered when changing tariffs?
We explain what is to be considered in terms of validity, exchanges, and ticket refunds in the event of a fare change.
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- David Ulrich I photo&retouch
Validity of tickets that must be time stamped
In the event of a tariff change or modification, unused tickets that have not been validated, such as single tickets, day passes or parts of the 4-pass ticket, can still be used 6 months after the fare change. Tickets that have to be validated, and tickets where the price has not changed, remain valid.
Digital tickets
Digital tickets purchased in advance from the apps can be activated for the last time until June 30. This also applies to the individual value sections of the 4-trip ticket. If they are not activated in the apps in good time, they will expire without replacement after the deadline and will not be refunded.
Exchanges and Reimbursements
Tickets with the old tariff can be exchanged within 6 months for the difference in tickets of the new tariff. If necessary, a refund can be made.
An exchange or reimbursement can only be made by the transportation company where the ticket was purchased. Customers should refer to the logo located on the bottom right corner of the ticket. For Berlin S-Bahn tickets, please go to the S-Bahn customer centers. Customers have a five month exchange period from the date of the tariff change. Please note: Customer centers will have longer lines and waiting periods at the turn of the month.
Tariff Changes on Subscriptions
For monthly subscriptions, the monthly charge will be adjusted.