- Regional- and mainline rail platform; track 3 and 4 (section A)
- Regional- and mainline rail platform, track 1 and 2 (section A)
- Regional- and mainline rail platform, tracks 1 and 2 (section A)
- From S-Bahn platform, track 11 and 12 (southern corner of the platform), upwards to the southern main foyer (Stresemannstraße)
- Intermediate level - Alte Potsdamer Straße
S-Bahnhof Potsdamer Platz
Potsdamer Platz 1
In the intermediate level.
The opening hours can be found on the notice board at the shop.
Please note: Due to ongoing corona precautions, local opening hours may differ from displayed times.
- Ticket machine: 8x (4x on both platforms)
- Ticket stamping machine: 8x (je 4x auf beiden Bahnsteigen)
DB Station&Service AG
Help / Contact: The 3-S-Central
For questions or advice on service, safety, or cleanliness at the station, the 3-S-Central Berlin is available 24 hours a day:
Safety at the Station
If you or any other passenger requires assistance, witnessed a crime, or discovered property damage of any kind, please contact:
- On-site personnel: supervisory staff, security guards, DB Service Store employees, ticketing staff, or, in extreme cases, train drivers.
- The Federal Police Headquarters, Berlin: Tel .: +49 0800 6 888000
- Any other police department.
- The security control center of S-Bahn Berlin: Tel +49 030 297 51114
- Learn more about cleanliness at the stations
- Report garbage or grime directly to our cleaning teams via WhatsApp: +49 157 923 628 36
- Report vandalism at +49 30 297-51114 and receive a reward of up to € 1,000.
Accessibility On The Go
The tariff area of the Verkehrsverbund Berlin-Brandenburg (VBB) includes the federal state of Berlin and the state of Brandenburg with its administrative districts and independent cities of Brandenburg, Cottbus, Frankfurt (Oder) and Potsdam.
Fare zone Berlin a includes the city center of Berlin, including the S-Bahn-Ring.
Fare zone Berlin b begins outside the S-Bahn ring and reaches to the city limits.
Fare zone Berlin c includes both the outskirts of Berlin and the city of Potsdam.