Alexanderplatz

DB Station&Service AG
Regionalbereich Ost
Koppenstr. 3
10243 Berlin

• Station Rules

Help / Contact: The 3-S-Central

For questions or advice on service, safety, or cleanliness at the station, the 3-S-Central Berlin is available 24 hours a day:

• Tel.: +49 030 297-1055

Safety at the Station

If you or any other passenger requires assistance, witnessed a crime, or discovered property damage of any kind, please contact:

• On-site personnel: supervisory staff, security guards, DB Service Store employees, ticketing staff, or, in extreme cases, train drivers.
• The Federal Police Headquarters, Berlin: Tel .: +49 0800 6 888000
• Any other police department.
• The security control center of S-Bahn Berlin: Tel +49 030 297 51114

• Further information on safety

Station cleanliness

• Learn more about cleanliness at the stations
• Report garbage or grime directly to our cleaning teams via WhatsApp: +49 157 923 628 36
• Report vandalism at +49 30 297-51114 and receive a reward of up to € 1,000.
   

Accessibility On The Go

• Elevator and escalator service disruptions
• Complimentary bus and train passenger escort service

Advertising

• Advertising spaces inside the Berlin S-Bahns
• You can apply for advertising at train stations at www.stroeer.de (Website in german)