S-Bahn Customer Advisory Council

Active for a more customer-friendly S-Bahn experience

The 10-year anniversary was celebrated at the Erkner factory.

In order to better learn about the interests of passengers, the S-Bahn Berlin set up a customer advisory board in October 2007 as a link between customers and companies. They help us sustain our long-term goal of increasing customer satisfaction.

Board Members

Dr. Wolfgang Wilkening ist aktueller Sprecher unseres Beirats für Kund:innen
Dr. Wolfgang Wilkening, spokesman for the customer advisory board of the S-Bahn Berlin.

The customer advisory board consists of 25 members of in various age groups and communities who actively work for a customer-friendly S-Bahn Berlin. We strive to keep our board diverse; members who meet regularly include students, freelancers and retirees. A board membership ends after three years.


Key topics of the customer advisory board

There are at least four meetings a year that focus on improving the quality, cleanliness, service, and safety of the S-Bahn. In addition, members have the opportunity to get to know the company even better. In order to better understand and discuss key topics, there are various task forces on the customer advisory board.

Task forces on the customer advisory board:

  • Passenger Information
  • Safety and Cleanliness
  • Transportation Service and Connections
  • Fares

Do you have questions or suggestions?

The Customer Advisory Board represents the interests of customers by acting as a link between customers and companies. Do you have a suggestion or an idea for our customer advisory board? If so, please contact our customer service; they will forward your request to our customer advisory board. 

Please understand that the customer advisory board cannot process or solve personal concerns of customers. If you have a direct concern, our customer service is happy to advise you.

S-Bahn Berlin GmbH, Customer Dialogue