S-Bahn Customer Advisory Council
Independent committee for a customer-friendly S-Bahn
The new Customer Advisory Board held its first meeting in mid-December 2025. You can find a report from the meeting here (German only).
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- André Groth
In order to better learn about the interests of passengers, the S-Bahn Berlin set up a customer advisory board in October 2007 as a link between our company and its customers. As expertes, they help us sustain our long-term goal of increasing customer satisfaction.
Board Members
The customer advisory board consists of 25 members of in various age groups and communities who actively work for a customer-friendly S-Bahn Berlin.
We strive to keep our board diverse; members who meet regularly include pupils, students, employees, freelancers and retirees. A board membership ends after three years.
![[Translate to Englisch:] Ein starkes Team für den Beirat: Sprecher Harald Voß und seine Stellvertreterinnen Ramona Sahlmann und Chantal Klein.](/fileadmin/user_upload/Kundenbeirat/punkt3-251208-Kundenbeirat-0192-Web.jpg "Strong leadership for the Advisory Board")
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- André Groth
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- Santiago Engelhardt
Key topics of the customer advisory board
There are at least four meetings a year that focus on improving the quality, cleanliness, service, and safety of the S-Bahn. In addition, members have the opportunity to get to know the company even better. In order to better understand and discuss key topics, there are various task forces on the customer advisory board.
Task forces on the customer advisory board:
- Passenger Information
- Safety and Cleanliness
- Transportation Service and Connections
- Fares
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- Björn Göbel
Do you have questions or suggestions?
The Customer Advisory Board represents the interests of customers by acting as a link between customers and companies. Do you have a suggestion or an idea for our customer advisory board? If so, please contact our customer service; they will forward your request to our customer advisory board.
Please understand that the customer advisory board cannot process or solve personal concerns of customers. If you have a direct concern, our customer service is happy to advise you.