Tips and solutions for displaying phone tickets

Please make sure that you have installed the latest version of the S-Bahn Berlin app:

• iOS: 4.1.8
• Android: 4.2.3

The mobile phone ticket subscription works on all iPhones and Android smartphones that have at least the following operating system:

• Apple iPhones from iOS version 16.7
• Android smartphones from version 8

You can find instructions on how to check your device model and operating system here:

Step by step instructions

Are you using a device that cannot be updated to the required version?

The smartphone is not compatible - so it is not possible to use the app and retrieve the mobile phone ticket.
Then please come to our customer office at Ostbahnhof. We will check your device and offer you a solution on the spot.

Please allow for some waiting time, as the customer office is currently busier than usual.

You can find us here:

S-Bahn customer office Ostbahnhof (gallery)
In the main hall, gallery, 1st floor
Koppenstraße 3, 10243 Berlin

Opening hours:
Mon-Fri: 12.00 – 18.00 hrs

If the new ticket is not displayed directly in the app, please refresh the ticket area with a swipe downwards or log out and log in again.

1. Log in to the app with your online subscription access data (from abo-antrag.de). If you do not have a subscription online account, use your known app access data.
2. If you still see an error message, please use the forgotten password function in the app.
3. If this does not solve the problem either, please register again in the app.

These universities have entered into a Germany Semester Ticket contract with S-Bahn Berlin for the summer semester 2025. The ticket is issued as a mobile phone ticket.

There are 2 ordering processes depending on the university.
Please find your university from the two lists and thus the correct ordering process.

1. For these universities, the ordering process is only via the S-Bahn app:

• Evangelische Hochschule Berlin
• Universität der Künste
• Alice Salomon Hochschule Berlin
• Katholische Hochschule für Sozialwesen
• Kunsthochschule Berlin Weißensee
• Hochschule für Schauspielkunst Ernst Busch
• Hochschule für Musik Hanns Eisler
• Charité Universitätsmedizin Berlin
• Bard College Berlin
• Hertie School gemeinnützige GmbH
• CODE University of Applied Sciences
• International School of Management
• Hochschule für Soziale Arbeit und Pädagogik
• German International University
• Hochschule Fresenius für Management, Wirtschaft und Medien
• Akademie Mode & Design GmbH
• Berlin International University of Applied Sciences
• Psychologische Hochschule Berlin
• IB Hochschule für Gesundheit und Soziales
• Deutsche Film- und Fernsehakademie Berlin
• Media University of Applied Sciences (ex HMKW)
• Internationale Berufsakademie University
• EU|FH Hochschule für Gesundheit|Soziales|Pädagogik
• macromedia Hochschule für Medien und Kommunikation
• VICTORIA Internationale Hochschule
• International Psychoanalytic University Berlin
• SRH Hochschule Berlin

If you are studying at one of these universities, all you have to do is download the S-Bahn app and register.

We show you how to do this in a practical step-by-step guide, which we offer here as a video:

the video tutorial

2. At these universities, orders are placed via the subscription online portal:

• Humboldt-Universität zu Berlin
• Freie Universität Berlin
• Technische Universität Berlin
• Hochschule für Technik und Wirtschaft
• Hochschule für Wirtschaft und Recht
• Berliner Hochschule für Technik

If you are studying at one of these universities, you must first order your Deutschland semester ticket through the following link abo-antrag.de/studium and then log into the S-Bahn Berlin app on your smartphone using your university login credentials.

We show you how to do this in a practical step-by-step guide, which we offer here as a video:

the video tutorial

Please make sure that you have installed the latest version of the S-Bahn Berlin app:

• iOS: 4.1.8
• Android: 4.2.3

The mobile phone ticket subscription works on all iPhones and Android smartphones that have at least the following operating system:

• Apple iPhones from iOS version 16.7
• Android smartphones from version 8

You can find instructions on how to check your device model and operating system here:

Step by step instructions

You are using an iPhone 7 (2016), 1st generation SE or older:

The iPhone is not compatible - therefore using the app and retrieving the mobile phone ticket is not possible.
Then please come to our customer office at Ostbahnhof. We will check your device and offer you a solution on the spot.

Please allow for some waiting time, as the customer office is currently busier than usual.

You can find us here:

S-Bahn customer office Ostbahnhof (gallery)
In the main hall, gallery, 1st floor
Koppenstraße 3, 10243 Berlin

Opening hours:
Mon-Fri: 12.00 – 18.00 hrs

Contact form

Each ticket is displayed with a monthly expiry date. However, it is valid for a whole semester. Tickets for the following month are always issued between the 24th and the last calendar day. The ticket is automatically displayed for the current month and the following month. At the beginning of the new month, only the current ticket will be displayed. No new order is necessary. The monthly update serves to prevent fraud.

If the new ticket is not displayed directly in the app, please refresh the ticket area with a swipe downwards or log out and back in again.

We currently offer the semester ticket digitally and conveniently via the S-Bahn Berlin app. Issuing tickets via the app meets the highest security standards and also offers the advantage that individual timetable information is available at all times.

We know that a wallet ticket would be attractive to individual passengers and we take your feedback very seriously. We are currently looking into the possibility of offering such a ticket in the future.

If you have not received a confirmation email for your registration, you must log in to your university email account. The automatic forwarding from your university e-mail address to your private e-mail address does not seem to work at some universities at the moment. If you do not have access to your university mailbox, please get in touch with the contact person at your university.