WhatsApp-Chat
Report trash and ask us any question in our service and security chat.
Text us - via WhatsApp!
- ©
- Jens Wiesner
"Keep it short!" Many people now follow this old telephone rule voluntarily or prefer not to talk on the phone at all. Instead, texting has become the preferred form of communication for smartphone users - especially younger ones. That's why we are also available to our customers via WhatsApp - via chatbot "Emil", our digital advisor.
Helpful information - just one text away
Chat with us via WhatsApp!
Simply send "Hello"+49 (0)30 29 71 29 71 – and you're ready to go.
Digital contact for your problems
Left your backpack behind when changing trains and now looking for the lost and found? Just send "Emil" a WhatsApp. He knows where it is and how long it's open.
Graffiti discovered on the train? "Emil" will be happy to receive the tip.
Have you noticed a smoker or intrusive begging on the train? "Emil" quickly establishes direct contact with the security control center, and the staff there deal with it immediately.
This is how our modern "silent" service works.
In this way, we are fulfilling the requirement of the transport contract to provide a silent direct line to the security control center in addition to the call for help in the door area of the train. However, this is about violations of the conditions of carriage; for emergency calls, 110 and 112 naturally remain the decisive numbers.
Customer dialog specialist
The chat basically covers the areas of "safety and order" („Sicherheit und Ordnung“) and "customer service" („Kund:innenservice“) and provides immediate answers to the most frequently asked questions about S-Bahn travel. This is initially done automatically via a chatbot. If questions remain unanswered, it is also possible to chat directly with the customer dialog staff.
In addition, we offer the service familiar from the customer dialog on the WhatsApp channel, such as information on ticket offers, the timetable and deviations from it or accessible travel. We are also happy to receive information about defects in trains via the WhatsApp channel.
Help us so that we can help you faster:
It is best to state directly in your message at which station or in which S-Bahn carriage you are exactly located. The vehicle number can be found in various places on the inside and outside of the train. If you want to report trash and grime, a precise description or an additional photo of the soiling will help us a lot.
You can find the vehicle number here:
Vehicle number outside the train
Vehicle number at the front site inside the wagon
Vehicle number in the door area of the wagon
Before we start...
The very first time you use the app, there are a few formalities to take care of; first of all, data protection and a few "rules of the game" are explained. It is therefore advisable not to open the door straight away and formulate the entire request, but to send a simple "hello" as the first initial message. After all, you can only really get started once you have confirmed the privacy statement.