Trust us anytime with the dirty things:
- Send us a WhatsApp message to the following number: 0157 923 628 36.
Please specify your message with the name of the train station and your current position or the train vehicle number (see photos below). A photo will help us to locate the grime more efficiently.
- You will then receive a confirmation that your message has been forwarded to our cleaning team.
- Upon request, you will receive further information after elimination of the trash or grime you have reported.
- Finally, we would be pleased if you rate our services. Your opinion matters to us.
1 "Send a message" can only be used with your mobile phone
But would still like to report trash and grime in trains and stations?
No problem - our customer service will gladly accept your call and forward it to our cleaning teams, anytime.
Our customer service is 24/7 available on the number: +49 (30) 297 - 43333
Graffities, broken window panes, cut-up seat upholstery - our trains and stations are repeatedly affected by wanton destruction.
Report vandalism when you observe such an act! Get a reward of up to 1.000 EUR for information that leads to the identification and prosecution of perpetrators!