Ticket Control

You can also make a traditional bank transfer, please make sure to include the correct IBAN and the complete number on your confirmation receipt.

Riverty GmbH, 33401 Verl

Bank Details:
Postbank Karlsruhe
IBAN: DE36660100750025403755
BIC: PBNKDE FFXXX
Intended purpose: (number on your confirmation receipt: 13 digits, starting with 52, 53, 54 or 55)

Cash is accepted upon presentation of the payment request slip and the confirmation receipt at all customer service centers and at the Customer Relations Office at Ostbahnhof station.

• Customer Service Centers (8)
• Customer Relations Office at Ostbahnhof

Please take necessary precations to have your increased fare charge paid in time. If you fall behind in making a payment, additional costs will incur.

If you were in possession of a personalized ticket that you could not show at the time of the ticket inspection, you will have the option to present the original ticket and, if applicable, your current customer ID together with the supporting documents (payment request and increased fare charge) within seven days, to the Customer Relations Office at Ostbahnhof - if necessary also online. The increased fare charge, in this case, will be reduced following §9 in the Conditions of Transportation, under current reduced fares.

Transferable tickets, such as single tickets, day passes or VBB Umwelt tickets are exempt from this condition.

Please note that fines are checked and processed from the time of ticket inspection, sent to the Customer Relations Office at Ostbahnhof on the next working day, and are available to contest starting at 2 p.m.

Customer Relations Office at Ostbahnhof
Inside the entrance hall
Am Ostbahnhof 9
10243 Berlin

S-Bahn Berlin subscription customers can also submit their tickets to any customer service center of the S-Bahn Berlin before the deadline mentioned above.

In the event of a malfunctioning machine, report the incident as described under "Ticket Machine Failure" and ask for help. You can also purchase a ticket at our customer service centers, or at sales kiosks.

Tickets purchased before a fare amendment but used after the changeover are valid for 14 days after the fare amendment. There is the possibility to exchange these tickets or to have them reimbursed (customer pays the difference of the old and new fare) within the first five months of the amendment.

In the context of a ticket check your VBB-fahrCard (chip card) was not readable, so the validity could not be checked on the spot. Therefore it is necessary to prove the validity of your VBB-fahrCard within 7 days after receipt of the receipt. If the 7-day deadline is not feasible for you, please arrange an extension of the deadline at www.sbahn-ebe.de. As a precaution we have to point out that in case of non-observance or expiry of the deadline this receipt will be considered as a payment request for 60,00 EUR.

To prove the validity of your VBB-fahrCard, please proceed as follows:

1. present your unreadable VBB-fahrCard to the transport company with which you have concluded your subscription contract. Holders of personal VBB-fahrCards (with imprinted photo) please submit additionally a new passport photo. If a valid subscription contract exists, you will receive a new VBB-fahrCard and a confirmation of your subscription. For further questions regarding the procedure and contact details, please contact your contracting transport company.
2. Afterwards please upload a photo or scan of the new VBB-fahrCard as well as the confirmation of the contracting transport company for a final check under Subsequent submission. Alternatively, you can present the documents in person at the EBE customer office or customer center at Ostbahnhof (Am Ostbahnhof 9 in 10243 Berlin). As soon as we receive the new VBB-fahrCard with the confirmation of your subscription in due time, this process for the increased transportation fee is done for you. If the technical defect is due to an error of the transport company, no costs will be charged.
3. Subscription customers of the S-Bahn Berlin have the possibility to complete the process (check the card, reissue if necessary and EBE rejection) in full at the customer center at Ostbahnhof (main hall on the ground floor).