- Between lower level 2 (lower platform, track 5 and 6), lower level 1, ground level, first floor and second floor (S-Bahn platform, track 15 and 16, centre of the platform)
- Between lower level 2 (lower platform level, track 3 and 4), lower level 1, ground level, upper level 1 and upper level 2 (mainline rail- and regionalplatform, track 13 and 14, centre of the platform)
- Between lower level 2 (lower platform level track 3 and 4), lower level 1, ground level, upper level 1 and upper level 2 (S-Bahn platform, track 15 and 16, centre of the platform)
- From lower level 1 upwards to main floor (EG)
- From lower level 1 (central section, crossover from parking garage) downwards to lower level 2 (lower platform, track 3 and 4, northern section, platformsection E)
In the travel center of the DB on the 1st floor
Monday – Saturday
07:00 - 22:00
Sunday / Holiday
08:00 - 22:00
- Park & Ride: Parking garage in the central station (access via Clara-Jaschke-Straße or B96-tunnel)
- Bike parking: at both station forecourts
- Ticket machine: 8x
- Restroom: rail & fresh toilet center on the ground floor
- Ticket stamping machine: 8x
- Info point: 1x
DB Station&Service AG
Help / Contact: The 3-S-Central
For questions or advice on service, safety, or cleanliness at the station, the 3-S-Central Berlin is available 24 hours a day:
Safety at the Station
If you or any other passenger requires assistance, witnessed a crime, or discovered property damage of any kind, please contact:
- On-site personnel: supervisory staff, security guards, DB Service Store employees, ticketing staff, or, in extreme cases, train drivers.
- The Federal Police Headquarters, Berlin: Tel .: +49 0800 6 888000
- Any other police department.
- The security control center of S-Bahn Berlin: Tel +49 030 297 51114
- Learn more about cleanliness at the stations
- Report garbage or grime directly to our cleaning teams via WhatsApp: +49 157 923 628 36
- Report vandalism at +49 30 297-51114 and receive a reward of up to € 1,000.
Accessibility On The Go
The tariff area of the Verkehrsverbund Berlin-Brandenburg (VBB) includes the federal state of Berlin and the state of Brandenburg with its administrative districts and independent cities of Brandenburg, Cottbus, Frankfurt (Oder) and Potsdam.
Fare zone Berlin a includes the city center of Berlin, including the S-Bahn-Ring.
Fare zone Berlin b begins outside the S-Bahn ring and reaches to the city limits.
Fare zone Berlin c includes both the outskirts of Berlin and the city of Potsdam.