Station properties
Fare zone ASwitches
Facilities
Equipment
- Restroom: rail & fresh WC-Center in the station & Berlin toilet at the Erich-Steinfurth-Str. / Hermann-Stöhr-Platz
- Park & Ride: Street At the Ostbahnhof
- Ticket machine: 9x
- Ticket stamping machine: 20x
- Info point: 2x (je 1x each on both platforms)
- Locker: Der Ostbahnhof bietet über 250 Schließfächer in verschiedenen Größen an. Die Gepäckaufbewahrung befindet sich im Erdgeschoss im östlichen Teil des Bahnhofs im Übergang zu den Bahnsteigen. Die Nutzungsdauer beträgt 24 Stunden.
Ticket Offices
S-Bahn Customer Center
Location
Berlin Ostbahnhof station
Koppenstr. 3
10243 Berlin
In the main hall
Opening hours
| Counter for ticket sales & subscriptions | |
| Monday – Friday | 08:00 - 20:00 |
| Saturday | 07:00 - 21:00 |
| Sunday, Holiday | 07:00 - 21:00 |
| Counter for information, EBE & other services | |
| Monday – Friday | 06:00 - 22:00 |
| Saturday | 07:00 - 21:00 |
| Sunday, Holiday | 07:00 - 21:00 |
Department for Increased Transport Charges
Location
Your contact point for questions about the increased transport charge (ticket control)
Berlin Ostbahnhof station
Koppenstr. 3
10243 Berlin
In the main hall in the customer office on the gallery (1st floor) or in the customer center (first floor)
Opening hours
| Customer office (Kundenbüro) | |
| Monday - Thursday | 08:00 - 20:00 |
| Friday | 08:00 - 18:00 |
| Saturday, Sunday, Holiday | closed |
| Customer Center (Kundenzentrum) | |
| Monday – Friday | 06:00 - 22:00 |
| Saturday | 07:00 - 21:00 |
| Sunday, Holiday | 07:00 - 21:00 |
DB Travel Center
Location
Berlin Ostbahnhof station
Koppenstr. 3
10243 Berlin
On the ground floor, exit Stralauer Platz
Opening hours
| Monday – Friday | 08:00 - 19:00 |
| Saturday | 09:00 - 18:00 |
| Sunday, Holiday | 09:00 - 18:00 |
Mobility aids
Mobility aids
Departure times
Current departure times
Regular departure times
Timetable valid for several months without consideration of construction projects.
Weekdays
Weekend
Contact
Station Operator
Geschäftsbereich Personenbahnhöfe:
DB InfraGO AG
Europaplatz 1
10557 Berlin
Help / Contact: The 3-S-Central
For questions or advice on service, safety, or cleanliness at the station, the 3-S-Central Berlin is available 24 hours a day:
- Tel.: +49 030 297-1055
- Website
Safety at the Station
If you or any other passenger requires assistance, witnessed a crime, or discovered property damage of any kind, please contact:
- On-site personnel: supervisory staff, security guards, DB Service Store employees, ticketing staff, or, in extreme cases, train drivers.
- The Federal Police Headquarters, Berlin: Tel .: +49 0800 6 888000
- Any other police department.
- The security control center of S-Bahn Berlin: Tel +49 030 297 51114
Station cleanliness
- Learn more about cleanliness at the stations
- Report garbage or grime directly to our cleaning teams via WhatsApp: +49 157 923 628 36
- Report vandalism at +49 30 297-51114 and receive a reward of up to € 1,000.
Accessibility On The Go
Advertising
- Advertising spaces inside the Berlin S-Bahns
- You can apply for advertising at train stations at www.stroeer.de (Website in german)
