Accessibility
The following information on accessibility applies to the website of S-Bahn Berlin GmbH at sbahn.berlin.
S-Bahn Berlin wants to fulfil its responsibility to society as a whole as a mobility service provider in Berlin and Brandenburg and ensure that everyone has equal access to our information and digital services. This is why we have worked very intensively on the topic of digital accessibility. When implementing accessibility, we orientated ourselves on the criteria of the current WCAG guideline in version 2.2.
This application largely fulfils the criteria of the current WCAG. It is subject to a continuous self-assessment and review process and is optimised with regard to the requirements.
Despite our efforts, users may still encounter barriers to use.
Description of the service
The website sbahn.berlin provides information about the route network, timetables, current service disruptions, and additional services of S-Bahn Berlin.
Descriptions and explanations necessary to understand how to use the service
The website sbahn.berlin can be used without registration. The main content is accessible via a traditional navigation structure with a main menu, page structure, and footer. Content is provided in German and English. Interactive content is browser-based and does not require any special plug-ins.
Responsible market surveillance authority
Until the formal establishment of the MLBF (Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen), please direct your enquiries or reports to:
MLBF
c/o Ministerium für Arbeit, Soziales, Gesundheit und Gleichstellung Sachsen-Anhalt
P.O. Box 39 11 55
39135 Magdeburg
Phone: +49 391 567 4530
Email: MLBF(at)ms.sachsen-anhalt.de
Contact for feedback
Have you noticed something on our website sbahn.berlin that is not accessible or fully usable? Then please let us know. We will analyse the error and check how it can be rectified. Thank you for your help.
S-Bahn Berlin GmbH
Fahrgastmarketing
Elisabeth-Schwarzhaupt-Platz 1
10115 Berlin
General Contact:
Customer Phone: +49 (0)30 297 - 43333
FAQs and Forms: See Contact section
Email: kontakt(at)sbahn.berlin
Creation of this accessibility information
This accessibility information was created in June 2025.